Returns & Refunds

Because the great majority of Radius Wallcoverings products are produced to order for your specific project, our returns policy differs from a standard off-the-shelf retailer. We aim to be clear and fair, and your statutory rights under UAE consumer protection law are never affected by this policy.

1. Made-to-Order and Bespoke Items

Wallcoverings cut, printed, hand-painted, gilded, or otherwise produced to your specific order, including custom colourways, custom dimensions, and commissioned artwork, cannot be returned or exchanged once production has begun, except where the item is defective or not as described. This is standard practice for made-to-order goods and is disclosed at the point of order.

2. Cancellations Before Production

If you wish to cancel an order, contact us as soon as possible. If production has not yet started, we will cancel the order and refund any deposit or payment in full. Once materials have been cut or work has commenced, cancellation may only be possible with a deduction for materials and labour already incurred, or may not be possible at all for advanced bespoke commissions.

3. Samples and Ready-Stock Items

Sample swatches and any item explicitly marked as ready stock may be returned within 14 days of delivery, in original, unused condition, at your own shipping cost, for a refund of the item price (excluding original delivery charges). This does not apply to bespoke or made-to-order items.

4. Damaged or Defective Goods

If your wallcovering arrives damaged, defective, or materially different from what was ordered, contact us within 7 days of delivery with photographs of the issue and your order number. We will arrange, at our discretion and cost, a repair, replacement, or full refund. This right applies to bespoke and made-to-order items as well as ready stock, and is a right you retain under UAE Federal Law No. 15 of 2020 on Consumer Protection regardless of any made-to-order limitation above.

5. Installation Issues

Please inspect all wallcovering rolls or panels for colour, quantity, and pattern match before installation begins. We are unable to accept claims for batch or dye-lot variation once material has been cut or installed, as this cannot be undone. If in doubt, contact us before your installer proceeds.

6. How Refunds Are Processed

Approved refunds are issued to your original payment method in AED within 14 business days of approval. Deposits on cancelled bespoke orders are refunded in the same way, net of any deduction described in Section 2.

7. Contact Us

To start a return, cancellation, or damage claim, please use our contact page with your order number and details.