Shipping & Delivery

Radius Wallcoverings are largely produced to order in our Abu Dhabi atelier. Because each panel, roll, or mural is cut, printed, hand-painted, or gilded specifically for your order, production takes time, so please plan your installation schedule accordingly.

1. Production Lead Times

Standard made-to-order wallcoverings: 2-3 weeks production before dispatch. Bespoke commissions, such as custom colourways, hand-painted panels, custom sizing, or gold-leaf detailing: 4-6 weeks production before dispatch. Sample swatches are dispatched within 2-3 business days, as these are held as ready stock. You will receive an estimated production timeline in your order confirmation, and we will notify you if any delay is expected.

2. Delivery within the UAE

We deliver to all seven Emirates. Once your order leaves the atelier, delivery typically takes 1-3 business days within Abu Dhabi and Dubai, and up to 5 business days for other Emirates. Large-format rolls and framed panels are delivered by appointment to ensure careful handling and, where requested, in-room placement.

3. International Shipping

We ship internationally on request. International orders are quoted individually at checkout or by enquiry, as freight cost depends on destination, dimensions, and whether climate-controlled packaging is required for hand-painted or gilded work. Import duties, taxes, and customs clearance fees in the destination country are the responsibility of the customer and are not included in the product price.

4. Packaging

Wallcoverings are shipped in rigid cardboard tubes or crates with corner protection, acid-free interleaving for hand-painted panels, and moisture-resistant wrapping suited to the UAE climate. Please inspect packaging on arrival and note any visible damage on the delivery note before signing.

5. Delivery Attempts

Our courier or in-house delivery team will contact you to schedule a convenient delivery window. If delivery cannot be completed after two attempts, the order will be held at our atelier and a re-delivery fee may apply.

6. Order Tracking

You will receive a dispatch notification with tracking information (where applicable) once your order leaves our atelier. For made-to-order pieces still in production, you're welcome to check progress via our contact page.

7. Questions

For delivery timing on a specific project or a trade/contractor coordination request, please reach out before ordering so we can align production with your site schedule.