Privacy Policy

Radius Wallcoverings ("Radius", "we", "us") respects your privacy. This Privacy Policy explains what personal data we collect when you browse or purchase from this website, how we use it, and the choices available to you, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "UAE PDPL").

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, delivery and billing address, and payment details processed through our payment provider, when you place an order, request a sample, or contact us. We also automatically collect limited technical data such as IP address, browser type, and on-site behaviour through cookies and analytics tools, used to keep the site secure and to understand how customers use it.

2. How We Use Your Information

We use your personal data to process and fulfil orders, including bespoke production and delivery coordination; to communicate with you about your order, samples, or enquiries; to send you marketing communications where you have opted in, which you may unsubscribe from at any time; to improve our website and product offering; and to comply with our legal and tax obligations, including UAE VAT record-keeping.

3. Payment Information

Payment card details are processed by our secure payment gateway and are not stored on Radius servers. We never see or retain your full card number.

4. Sharing of Information

We share personal data only with parties necessary to fulfil your order: our shipping and logistics partners, our payment processor, and, where relevant, the third-party artisans or workshops involved in producing a bespoke commission. We do not sell your personal data to third parties.

5. Data Retention

We retain order and transaction records for as long as required by UAE commercial and tax law, and marketing data until you withdraw consent.

6. Your Rights

Under the UAE PDPL, you have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to withdraw consent to marketing at any time. To exercise any of these rights, contact us via our contact page.

7. Cookies

This site uses cookies to operate the shopping cart, remember your preferences, and measure site performance. You can control cookies through your browser settings; disabling them may affect site functionality.

8. Data Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page is always the current one.

10. Contact

For any privacy-related query, reach us through our contact page.